What Data We Collect and Why We Hold It
When you open an account, we collect your name, email address, contact number, and the payment method you use — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We record this to verify your identity, process fund movements, and resolve any account
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queries you raise with our support team. Session data — device type, browser version, and login timestamps — is logged automatically to detect unusual access patterns and keep your account safe. We do not sell your personal data to third parties. Data shared with payment processors
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is limited strictly to what those processors need to complete your transaction. Retention periods follow the requirements of applicable local law; once data is no longer needed for account or compliance purposes, it is deleted or anonymised. Players in Subang Jaya and across Malaysia are covered
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under the same data framework. Access to this data is restricted to authorised vipcuci2 staff and verified third-party processors bound by confidentiality obligations. If local law in your region restricts certain data practices, the more protective requirement applies to your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.